1. How to complain
Use the published support address with the subject “Formal complaint”. Include the Paddle transaction or order number, app version, affected function, date and the outcome you seek. Do not attach a confidential document; use a synthetic or redacted reproduction.
2. What happens next
Tazenqor will record the complaint, preserve relevant non-secret evidence, distinguish product support from payment support and aim to acknowledge it within five business days. A substantive response will be provided as soon as reasonably practicable. Statutory deadlines override these service targets where applicable.
3. Paddle and external escalation
Paddle handles transaction-level payment and refund support through paddle.net. Using this complaint route does not prevent a buyer from contacting Paddle, a payment provider, a consumer body, a data-protection authority or a competent court where the law allows.
4. Complaint records
Complaint correspondence is handled under the Privacy Policy and normally deleted or anonymized within 24 months after the last substantive contact, unless a dispute or legal duty requires longer.